Sales Agreement

Ivy J. & Co. LLC

d/b/a It’sReloved

Effective Date: July 18 2026

THE TERMS AND CONDITIONS IN THIS CONSIGNMENT/SALES AGREEMENT (THE “AGREEMENT”) CREATE A LEGALLY BINDING CONTRACT BETWEEN YOU (“YOU” OR “YOUR”) AND IVY J. & CO. LLC, DOING BUSINESS AS IT’SRELOVED (“IT’SRELOVED,” “WE,” “US,” OR “OUR”). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE AGREEING TO THESE TERMS.

THESE TERMS REQUIRE THE USE OF INDIVIDUAL ARBITRATION TO RESOLVE CERTAIN DISPUTES AND LIMIT YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR PROCEEDINGS, AS FURTHER DESCRIBED BELOW.

YOU MUST AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU WISH TO CONSIGN OR SELL GOODS THROUGH IT’SRELOVED. BY CLICKING “AGREE,” CREATING A SELLER ACCOUNT, SUBMITTING ITEMS FOR REVIEW, OR PROVIDING ITEMS TO IT’SRELOVED FOR SALE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

Our Terms of Service located at https://itsreloved.com/policies/terms-of-service (“Terms of Service” or “TOS”), and our Privacy Policy located at https://itsreloved.com/policies/privacy-policy (“Privacy Policy”), are incorporated by reference into this Agreement and are made a part of the terms governing your relationship with It’sReloved. These policies apply to your use of our services and all transactions conducted through It’sReloved.

Once you agree to this Agreement, it will remain in effect and govern all transactions between you and Ivy J. & Co. LLC d/b/a It’sReloved unless terminated by either party in accordance with the provisions of this Agreement.

OVERVIEW; ACCOUNT CREATION

Ivy J. & Co. LLC d/b/a It’sReloved is a luxury resale company specializing in authenticated pre-owned designer handbags, accessories, and other luxury goods. We provide a curated resale experience designed to connect sellers and buyers through transparency, authenticity, and accessible luxury.

To sell an item with It’sReloved, you must first submit a seller request via our Sell Page Form. From there, you will be contacted by a member of It'sReloved and instructed to further create a Seller account providing accurate contact, payment, identity verification, and other information necessary to facilitate transactions.

Once your account has been created, you may request that we:

(i) purchase eligible items directly from you for resale (“Direct Purchase” or “Upfront Purchase”), subject to our evaluation process, eligibility requirements, and determination of value;

For purposes of this Agreement, “Property” means any handbags, accessories, designer goods, or other luxury items submitted, transferred, consigned, or sold to It’sReloved.

UPFRONT PURCHASE

Certain items of Property may be eligible for It’sReloved’s Upfront Purchase program. If It’sReloved elects to purchase eligible Property from You, You agree to sell, transfer, and relinquish all right, title, and interest in such items (“Upfront Purchase Property”) to Ivy J. & Co. LLC DBA It’sReloved in exchange for the purchase amount communicated to You (the “Offer Price”), subject to the terms and conditions set forth in this Agreement.

Further Inspection, Authentication & Request for Additional Information

To request consideration for It’sReloved’s Upfront Purchase option, You must submit the applicable Property to It’sReloved and provide all information requested regarding the item, including but not limited to brand, model, purchase history (if available), condition, included accessories, and any other relevant details.

Upon receipt of Your Property, It’sReloved will inspect and evaluate the item to determine, in its sole discretion, whether the item meets our acceptance criteria, including condition, market demand, resale value, and authenticity.

As part of our commitment to transparency and trust, It’sReloved may utilize internal review procedures and/or third-party authentication services when evaluating submitted Property. Authentication decisions are made based on the information and resources available to It’sReloved at the time of review.

If It’sReloved elects not to provide an Offer Price, or determines that the item does not meet our criteria for Upfront Purchase, Consignment, or Trade-In, the Property will be returned to You in accordance with the Return Policy below, and You may be responsible for applicable return shipping costs.

You may be required to provide additional documentation or information regarding Yourself or the Property, including proof of purchase, receipts, authenticity documentation, identification, or other information reasonably requested by It’sReloved to comply with applicable laws, regulations, fraud prevention requirements, or authentication procedures.

Determining the Offer Price; Accepting or Rejecting the Offer

If It’sReloved elects to purchase Your Property, It’sReloved will determine the Offer Price based on factors it considers relevant, including but not limited to:

  • Brand and model;
  • Current market demand;
  • Comparable resale values;
  • Condition and wear;
  • Included accessories and original packaging;
  • Authenticity verification results; and
  • Overall resale potential.

The Offer Price will be communicated to You through Your It’sReloved account, email, or other approved communication method (“Offer Communication”).

Unless otherwise stated, an Offer Communication will remain valid for seven (7) days from the date it is provided. After such period, the offer will expire and may be withdrawn or modified.

You may accept the Offer Price by following the instructions provided in the Offer Communication. Upon acceptance, You agree to complete the transaction and transfer ownership of the applicable Upfront Purchase Property to It’sReloved.

The Offer Communication may also provide alternative options, including:

  1. Requesting return of the item in accordance with the Return Policy.

Risk of Loss

You are responsible for any loss, theft, or damage to Property until It’sReloved receives physical possession of the item.

If You ship Property using an approved shipping method and comply with It’sReloved’s shipping instructions, risk of loss will transfer to It’sReloved upon confirmed delivery.

Payment for Upfront Purchase Property

Before payment is issued, You may be required to complete and sign an acceptance confirmation (“Final Offer to Purchase”) confirming Your agreement to the Offer Price and transfer of ownership.

Once the Final Offer to Purchase has been accepted by both parties and ownership has transferred to It’sReloved, payment will be issued using the payment method You provide.

Payment processing may be facilitated through third-party payment providers. You acknowledge that payment processing services are subject to the terms and conditions of the applicable payment provider.

Upfront Purchase Return Policy (“Return Policy”)

ALL COMPLETED UPFRONT PURCHASE TRANSACTIONS ARE FINAL. ONCE YOU ACCEPT THE FINAL OFFER TO PURCHASE AND OWNERSHIP HAS TRANSFERRED TO IT’SRELOVED, NO RETURNS, REFUNDS, OR CANCELLATIONS WILL BE PERMITTED.

If It’sReloved declines to purchase or accept an item for Upfront Purchase or Trade-In, the item may be returned to You at Your expense unless otherwise stated.

Reasons an item may be declined include, but are not limited to:

  • Failure to meet authentication requirements;
  • Condition not meeting It’sReloved’s acceptance standards;
  • Material differences between the submitted description and actual condition;
  • Missing components or documentation;
  • Damage, excessive wear, or alterations; or
  • Insufficient resale demand.

Items that do not meet It’sReloved’s intake standards will not be accepted.

For consigned items, if an accepted item has not sold within the applicable consignment period, It’sReloved may contact You regarding available options, which may include:

(A) returning the item to You;
(B) extending the consignment period; or
(C) another mutually agreed-upon disposition option.

Unauthenticated, Counterfeit, or Stolen Items

It’sReloved is committed to maintaining a trusted luxury resale experience and takes authenticity seriously. We have implemented review and authentication procedures designed to prevent counterfeit, fraudulent, stolen, or unauthorized goods from being sold through our services.

You represent and warrant that:

  • You are the rightful owner of all Property submitted to It’sReloved;
  • The Property is authentic and legally obtained;
  • You have the legal right to sell or transfer ownership of the Property; and
  • The Property does not violate any applicable laws or third-party rights.

If It’sReloved is unable to verify the authenticity of an item, we may decline to accept the item and return it in accordance with this Agreement.

If It’sReloved determines, in its sole discretion, that an item is counterfeit, fraudulent, stolen, materially misrepresented, or otherwise prohibited, It’sReloved reserves the right to:

  • Refuse acceptance of the item;
  • Retain the item for further investigation;
  • Provide information to applicable authorities when legally required;
  • Cooperate with brand owners or law enforcement investigations; and/or
  • Take any other action permitted by applicable law.

Items determined to be counterfeit may not be returned where prohibited by law or where return would facilitate further resale or distribution of counterfeit goods.

It’sReloved reserves the right to suspend or permanently deny access to its services to any seller who submits counterfeit, fraudulent, stolen, or intentionally misrepresented items.

TERMINATION; DENIAL OF SERVICE

Either You or It’sReloved may terminate this Agreement at any time by providing written notice.

Termination will not affect any completed transactions, pending transactions, outstanding payment obligations, confidentiality obligations, ownership transfers, or any other provisions that are intended to survive termination.

It’sReloved reserves the right, in its sole discretion, to suspend, restrict, or terminate access to its services for any seller who:

  • Violates this Agreement;
  • Provides inaccurate or misleading information;
  • Submits counterfeit, fraudulent, stolen, or misrepresented items;
  • Engages in abusive, threatening, or inappropriate conduct; or
  • Attempts to manipulate, misuse, or circumvent It’sReloved’s policies or procedures.

NO ASSIGNMENT

You may not assign or transfer this Agreement or any rights or obligations under this Agreement without It’sReloved’s prior written consent.

Any unauthorized assignment shall be considered void.

This Agreement shall be binding upon and benefit the parties and their respective successors and permitted assigns.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF IT’SRELOVED SERVICES IS AT YOUR SOLE RISK. OUR SERVICES, INCLUDING OUR PURCHASE, AUTHENTICATION REVIEW, EVALUATION, AND RESALE SERVICES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IVY J. & CO. LLC DBA IT’SRELOVED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

(A) OUR SERVICES WILL MEET YOUR REQUIREMENTS;

(B) OUR SERVICES WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;

(C) ANY ITEM SUBMITTED TO US WILL BE ACCEPTED FOR PURCHASE; OR

(D) ANY AUTHENTICATION REVIEW, EVALUATION, OR OFFER PROVIDED BY US WILL RESULT IN A PURCHASE TRANSACTION.

NO ADVICE, INFORMATION, OR COMMUNICATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM IT’SRELOVED, OUR WEBSITE, OR OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

IVY J. & CO. LLC DBA IT’SRELOVED, AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, PARTNERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

(A) YOUR USE OF OR INABILITY TO USE OUR SERVICES;

(B) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION;

(C) ANY TRANSACTION CONTEMPLATED UNDER THIS AGREEMENT; OR

(D) ANY OTHER MATTER RELATING TO IT’SRELOVED SERVICES OR THIS AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT’SRELOVED’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY IT’SRELOVED TO YOU FOR THE SPECIFIC ITEM GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS AND DISCLAIMERS ARE A MATERIAL BASIS OF THIS AGREEMENT AND ARE FUNDAMENTAL TO IT’SRELOVED’S ABILITY TO PROVIDE ITS SERVICES.

YOU ARE ENCOURAGED TO SEEK THE ADVICE OF APPROPRIATE PROFESSIONALS REGARDING ANY QUESTIONS CONCERNING THIS AGREEMENT, THE SALE OF YOUR PROPERTY, OR ANY RELATED MATTER.

YOUR REPRESENTATIONS, WARRANTIES, AND INDEMNIFICATION

You represent and warrant that:

(a) You are at least eighteen (18) years of age and legally capable of entering into this Agreement;

(b) You are the lawful owner of each item submitted to It’sReloved and have full legal authority to sell, transfer, and convey ownership of such item;

(c) All items submitted to It’sReloved are free and clear of any liens, claims, security interests, or other encumbrances;

(d) All items submitted are authentic and are not counterfeit, replicas, unauthorized reproductions, or otherwise misrepresented goods;

(e) The items do not infringe upon, misappropriate, or violate any trademark, copyright, intellectual property right, or other proprietary rights of any third party;

(f) The items were not obtained through theft, fraud, illegal activity, or any other unlawful means; and

(g) Your transaction with It’sReloved does not violate any applicable local, state, federal, or foreign laws, including applicable anti-money laundering or fraud prevention laws.

You agree to indemnify, defend, and hold harmless Ivy J. & Co. LLC DBA It’sReloved, including its owners, members, employees, agents, affiliates, and service providers, from and against any claims, damages, losses, liabilities, expenses, judgments, settlements, and costs (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach of this Agreement;
  • Your ownership or right to sell submitted Property;
  • Claims involving authenticity, provenance, ownership, or legality of submitted items;
  • Claims that items violate third-party intellectual property rights; or
  • Any false, inaccurate, or misleading information provided by You.

GOVERNING LAW; ARBITRATION

This Agreement and any dispute, claim, or controversy arising out of or relating to this Agreement, the services provided by It’sReloved, or the relationship between You and It’sReloved will be governed by and interpreted exclusively under the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to this Agreement that cannot be resolved informally will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate.

The arbitration will be conducted on an individual basis only. You and It’sReloved agree that:

  • No arbitration may be brought as a class action, collective action, representative action, or private attorney general action;
  • The arbitrator may award relief only to the individual party bringing the claim; and
  • The arbitrator may not consolidate claims involving other individuals without written consent from both parties.

The arbitration will take place in Virginia, unless otherwise agreed by the parties or required by applicable AAA rules.

If any dispute is determined not to be subject to arbitration, the parties agree that such dispute will be resolved exclusively in the state or federal courts located in Virginia, and both parties consent to jurisdiction and venue in those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement or any transaction conducted under this Agreement.

AMENDMENTS TO THIS AGREEMENT

It’sReloved may update or modify this Agreement from time to time in its sole discretion.

Any material changes will be communicated through reasonable means, including posting updated terms on our website or providing notice through the contact information associated with Your account.

Your continued use of It’sReloved services after the effective date of updated terms constitutes acceptance of the revised Agreement.

If You do not agree with any updated terms, Your sole remedy is to discontinue use of It’sReloved services.

ENTIRE AGREEMENT

This Agreement, together with It’sReloved’s Terms of Service located at:

https://itsreloved.com/policies/terms-of-service

and any other policies incorporated by reference, constitutes the entire agreement between You and Ivy J. & Co. LLC DBA It’sReloved regarding the subject matter contained herein.

This Agreement supersedes all prior discussions, representations, understandings, or agreements relating to such subject matter.

If there is any conflict between this Agreement and any incorporated terms or policies, this Agreement will control unless expressly stated otherwise.

Any amendment to this Agreement must be made in writing or through an updated electronic version provided by It’sReloved.

NO IMPLIED WAIVER

Failure by either party to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision of this Agreement.

SEVERABILITY

If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

SURVIVAL OF TERMS AFTER AGREEMENT ENDS

Any provisions that by their nature are intended to survive termination of this Agreement, including ownership provisions, indemnification obligations, limitation of liability, dispute resolution, and governing law provisions, will remain effective after termination.

HEADINGS

Section headings are provided for convenience only and will not affect the interpretation or meaning of this Agreement.

NOTICES

All notices under this Agreement must be provided in writing.

If You have questions, comments, or wish to contact It’sReloved regarding this Agreement, please contact:

Ivy J. & Co. LLC DBA It’sReloved
Email: contact@itsreloved.com
Website: https://itsreloved.com

You are responsible for maintaining accurate and current contact information associated with your account.

All agreements, notices, disclosures, and other communications provided electronically by It’sReloved satisfy any legal requirement that such communications be in writing.

DISPUTE RESOLUTION

PLEASE READ THIS ARBITRATION SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU AND IT’SRELOVED TO RESOLVE CERTAIN DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN THROUGH A COURT PROCEEDING OR JURY TRIAL.

Scope

Except for matters that may properly be brought in small claims court on an individual basis, any dispute, claim, or controversy between You and Ivy J. & Co. LLC DBA It’sReloved (“It’sReloved”) arising out of or relating to this Agreement, any transaction with It’sReloved, Your submission or sale of Property, Your use of our services, or Your relationship with It’sReloved, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (collectively, “Disputes”), shall be resolved through the procedures described in this section.

This includes disputes concerning the interpretation, applicability, enforceability, validity, or scope of this arbitration provision.

YOU AND IT’SRELOVED AGREE TO RESOLVE COVERED DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF THROUGH A COURT TRIAL BEFORE A JUDGE OR JURY.

YOU AND IT’SRELOVED EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE SUBJECT TO ARBITRATION.

Amicable Resolution

Before initiating arbitration, You and It’sReloved agree to first attempt to resolve any Dispute informally and in good faith.

You may notify It’sReloved of a Dispute by contacting:

Ivy J. & Co. LLC DBA It’sReloved
Email: contact@itsreloved.com

Your notice must include:

  • Your name and contact information;
  • A description of the Dispute;
  • The transaction or item involved (if applicable); and
  • The specific relief or resolution You are requesting.

You and It’sReloved will have sixty (60) days from the date the notice is received to attempt to resolve the Dispute informally, unless both parties agree in writing to extend this period.

If the Dispute cannot be resolved within the applicable period, either party may initiate binding arbitration as described below.

Binding Arbitration

Except for claims properly filed and pursued in small claims court on an individual basis, any Dispute that remains unresolved after the informal resolution process shall be resolved through confidential, binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable arbitration rules, as modified by this Agreement.

The arbitration shall be conducted by a single neutral arbitrator selected in accordance with the applicable AAA rules.

The arbitration shall take place in the Commonwealth of Virginia, unless otherwise agreed by the parties or determined by the arbitrator based on applicable AAA rules.

The arbitration may be conducted through:

  • Telephone conference;
  • Video conference; or
  • An in-person hearing if determined appropriate by the arbitrator.

If an in-person hearing is required, it shall occur at a location reasonably convenient to both parties, taking into consideration travel requirements, costs, and other relevant circumstances.

The arbitrator shall have the authority to award any relief available under applicable law, including temporary, preliminary, or permanent injunctive relief, but only to the extent necessary to resolve the individual claim presented.

The arbitrator’s decision shall be final and binding on both parties. Any arbitration award may be entered as a judgment in any court having proper jurisdiction.

Small Claims Court Option

If You are acting individually, You may choose to bring a qualifying Dispute in small claims court rather than arbitration, provided the claim meets the requirements and limits of the applicable small claims court.

You may exercise this option before or after initiating arbitration, provided that the claim has not already been resolved through arbitration.

CLASS ACTION AND LITIGATION WAIVER

BY AGREEING TO THIS ARBITRATION PROVISION, YOU AND IT’SRELOVED AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS.

YOU AND IT’SRELOVED WAIVE THE RIGHT TO:

  • Participate in a class action lawsuit;
  • Participate in a class arbitration;
  • Bring or participate in a representative action;
  • Act as a private attorney general; or
  • Combine claims with other individuals without the written consent of all parties.

The arbitrator may award relief only to the individual party bringing the claim and only to the extent necessary to resolve that individual party’s claim.

Any dispute regarding the enforceability, validity, or scope of this class action waiver shall be determined exclusively by the arbitrator appointed under AAA rules.

Severability

If any portion of this Dispute Resolution section is found to be invalid or unenforceable by an arbitrator or court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

If any portion of the class action waiver is found unenforceable such that a claim may proceed on a class or representative basis, that claim shall proceed in a court of competent jurisdiction rather than through arbitration.

Miscellaneous

You acknowledge and agree that this Agreement does not create any partnership, joint venture, employment relationship, agency relationship, franchise relationship, or other business relationship between You and It’sReloved.

You are solely responsible for Your own actions and obligations related to transactions conducted with It’sReloved.

Except as expressly stated in this Agreement, there are no third-party beneficiaries to this Agreement, and no person or entity other than You and It’sReloved shall have any right to enforce its terms.