Refund policy

Effective Date: July 18 2026

All Sales Are Final

Due to the unique, limited, and one-of-a-kind nature of our luxury resale inventory, all sales are final. We do not accept returns, exchanges, or order cancellations after purchase.

In accordance with our Conscious Buyer belief, each item is carefully inspected, described, photographed, and presented with condition details to help you make a confident and informed purchase decision.

Before completing your purchase, we encourage you to carefully review all photos, descriptions, measurements, condition notes, and available authentication information. If you have questions about an item, our team is happy to assist prior to checkout.

At It’sReloved, transparency is at the heart of our mission. We want every customer to feel educated, confident, and comfortable with their luxury investment.

Resale Assistance Program (Not a Return or Refund)

While all sales are final, we understand that occasionally a purchased piece may not be the perfect fit. In select circumstances, and entirely at the discretion of Ivy J. & Co. LLC DBA It’sReloved (“It’sReloved”), we may offer assistance through our Resale Assistance Program.

The Resale Assistance Program is not a return, exchange, refund, or cancellation option. It is a separate potential resale transaction in which It’sReloved may choose to repurchase an eligible item under specific conditions.

Participation in this program is not guaranteed, and resale offers are determined on a case-by-case basis based on factors including item condition, authenticity, market demand, current inventory needs, and customer history.

How the Resale Assistance Program Works

If an item qualifies under our eligibility requirements, It’sReloved may offer to repurchase the item at a portion of the original purchase price (excluding applicable taxes, shipping fees, and other transaction fees).

Alternatively, It’sReloved may offer store credit at a different value, which may be higher than the cash resale offer.

All resale offers are determined solely by It’sReloved and are not negotiable unless otherwise stated.

Once the item is received and successfully passes our inspection and authentication review, payment will be issued through the approved method communicated at the time of the resale offer.

Eligibility Criteria for Resale Assistance

To be considered for the Resale Assistance Program:

  • You must contact It’sReloved within 7 days of delivery;
  • The item must be in the same condition as when received;
  • The item must not show signs of use, wear, damage, alteration, repair, or modification;
  • All original packaging, accessories, tags, dust bags, authenticity documentation, and included materials must be returned;
  • The item must pass It’sReloved’s inspection and authentication review; and
  • The item must remain eligible for resale based on current market conditions.

The following items are not eligible for resale assistance:

  • Earrings or other intimate items;
  • Items showing wear, damage, alteration, or modification;
  • Items missing original inclusions or accessories; and
  • Items that no longer meet It’sReloved’s resale standards.

The Resale Assistance Program is a discretionary service and does not create any obligation for It’sReloved to repurchase any item. We reserve the right to decline requests based on item condition, item type, market value, availability, or customer transaction history.

If a Resale Assistance Request Is Approved:

  • It’sReloved will provide return shipping instructions;
  • The item must be shipped using the method provided by It’sReloved;
  • Once received, the item will undergo inspection and authentication review;
  • If approved, payment will be issued through the approved method or provided as It’sReloved store credit, depending on the agreed resale terms.

It’sReloved Authenticity Guarantee

At It’sReloved, authenticity and transparency are foundational to our business. Every luxury item we sell undergoes a detailed review process designed to verify authenticity and provide customers with confidence in their purchase.

Items sold with an It’sReloved Certificate of Authenticity (“COA”), where applicable, are covered under our one (1) year Authenticity Guarantee from the original purchase date.

What This Means

If you believe an item purchased from It’sReloved with an applicable COA is not authentic, you may submit an authenticity claim within one (1) year from the original purchase date.

To submit a claim, you must provide:

  • Written documentation from a recognized luxury authentication service stating that the item has been determined to be inauthentic;
  • Supporting documentation, including photographs, identifying features, serial numbers, date codes, microchips, stamps, or other applicable details; and
  • Proof that the item is the same item originally purchased from It’sReloved.

Authenticity Claim Review Process

Upon receiving a claim, It’sReloved will:

  1. Review the submitted documentation and evidence;
  2. Request that the item be returned for inspection (if necessary);
  3. Verify that:
    • The item matches the item originally sold;
    • The item has not been altered, replaced, modified, or damaged after purchase; and
    • The authenticity concern is supported by credible evidence.

If It’sReloved determines that:

  • The item is the original item sold by It’sReloved; and
  • The item is determined to be inauthentic,

It’sReloved will provide, at its discretion:

  • A refund of the original purchase price (excluding taxes, shipping fees, and third-party fees); or
  • Store credit equal to the original purchase price.

Authenticity Guarantee Limitations & Exclusions

This Authenticity Guarantee:

  • Applies only to items sold with an applicable It’sReloved COA;
  • Requires claims to be submitted within twelve (12) months of the original purchase date;
  • Applies only to the original purchaser and is non-transferable;
  • Requires the item to remain in substantially the same condition as when purchased;
  • Does not cover damage, alterations, repairs, modifications, or replacement of components after purchase.

It’sReloved reserves the right to make the final determination regarding eligibility, authenticity claims, and available remedies following review of all relevant information.

If an item is determined to be authentic, or if submitted documentation is inconclusive, the item will be returned and no refund or credit will be issued.

Cancellations

Because It’sReloved processes orders quickly, we are unable to accept cancellations once a purchase has been completed.

Once an order is confirmed, it immediately enters our processing workflow, including inventory allocation, payment processing, and fulfillment preparation.

In limited circumstances, It’sReloved may consider a cancellation request at its sole discretion. Cancellation requests will be reviewed individually and are not guaranteed.

Factors that may be considered include:

  • Customer purchase history;
  • Timing of the request;
  • Whether fulfillment has begun;
  • Platform-specific policies (including third-party marketplace policies, such as Whatnot); and
  • Other relevant circumstances.

Once an item has shipped, entered final fulfillment processing, or ownership has transferred, cancellation is no longer available.

For purchases made through third-party platforms, cancellation requests are also subject to the applicable platform rules and policies.

Need Help?

We’re here to help you make confident and informed luxury purchases.

If you have questions about an item, our authenticity process, or eligibility for our Resale Assistance Program, please contact us at contact@itsreloved.com before purchasing whenever possible.

At It’sReloved, our goal is to provide a transparent, trustworthy, and elevated luxury resale experience.