Shipping policy
Effective Date: July 18 2026
Processing Time
All orders require 2-3 business days for processing before shipment. Orders are processed Monday through Friday, excluding holidays.
Because each It’sReloved order includes carefully inspected, packaged, and authenticated luxury items, processing times may vary depending on order volume, order verification requirements, and item preparation.
We make every effort to ship orders as quickly as possible while ensuring your purchase receives the care and attention expected of a luxury resale experience.
Shipping Methods & Delivery
It’sReloved ships orders from the United States using trusted shipping carriers, including UPS, USPS, and other approved carriers depending on the destination, package value, and shipping requirements.
Available shipping options and costs will be calculated and displayed at checkout.
Once your order has shipped, you will receive tracking information via email or through your It’sReloved account.
Delivery timelines vary based on the selected carrier, destination, weather conditions, carrier operations, and other factors outside of It’sReloved’s control. While we provide estimated delivery timelines, we cannot guarantee exact delivery dates.
Please note that delays caused by shipping carriers, weather events, customs processing, or other circumstances outside of our control are not the responsibility of It’sReloved.
Insurance & Signature Confirmation
To protect your luxury investment, orders valued over $100 may be shipped with additional insurance coverage and/or signature confirmation upon delivery.
Signature confirmation helps ensure that high-value packages are delivered securely to the intended recipient. If you are unavailable to sign for your package, you may be required to coordinate delivery or pickup directly with the shipping carrier.
You are also offered an opportunity to purchase Add-On Shipping Insurance for your purchase(s).
Shipping Liability & Responsibility
Once your order has been delivered to the shipping carrier, It’sReloved is no longer responsible for delays, loss, theft, damage, or misdelivery caused by the carrier.
It’sReloved is not responsible for:
- Lost, stolen, delayed, or misdelivered packages after shipment;
- Delivery delays caused by the carrier, weather, customs, or other external circumstances;
- Packages returned due to incorrect, incomplete, or outdated shipping addresses provided at checkout; or
- Packages refused by the recipient.
If you experience an issue with your shipment, please contact us at: contact@itsreloved.com
We will make reasonable efforts to assist you and help facilitate communication with the shipping carrier when applicable.
Because shipping claims must generally be filed by the sender, It’sReloved will manage carrier claim submissions when appropriate. Customers agree to cooperate with the claims process and provide any requested documentation, including photographs, written statements, proof of delivery information, or other materials necessary to support the claim.
Any refund, reimbursement, or resolution related to a lost or damaged shipment is subject to the carrier’s investigation and claim determination.
Address Accuracy & Undeliverable Packages
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
It’sReloved is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided by the customer.
If a package is returned to It’sReloved due to an incorrect address, failed delivery attempt, refusal, or inability to deliver, the customer is responsible for any additional shipping costs required to resend the order.
International Shipping & Customs
At this time, It'sReloved only does business and ships within the United States, including Hawaii and Alaska.
Order Issues & Support
If you experience an issue with your shipment, please contact us at:
Please include your order number and relevant details so we can assist as quickly as possible.
While It’sReloved cannot guarantee carrier outcomes or assume responsibility for issues caused after shipment, we are committed to providing support and helping you navigate available resolution options.