Terms of service

Ivy J. & Co. LLC d/b/a It'sReloved

Effective Date: July 31, 2026

ACCEPTANCE OF THESE TERMS

Welcome to It'sReloved, a brand owned and operated by Ivy J. & Co. LLC, a Virginia limited liability company ("It'sReloved," "Company," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, mobile experiences, communications, and any purchases made through our online store (collectively, the "Services").

By accessing, browsing, creating an account, subscribing to our newsletter, purchasing a product, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any additional policies incorporated herein by reference.

If you do not agree to these Terms, you must discontinue use of the Services immediately.

These Terms constitute a legally binding agreement between you and Ivy J. & Co. LLC d/b/a It'sReloved.

ELIGIBILITY

By using the Services, you represent and warrant that:

You are at least eighteen (18) years of age or the age of legal majority in your jurisdiction.
You possess the legal authority to enter into binding contracts.
All information you provide to us is truthful, accurate, and complete.
You will maintain the accuracy of your account information.

The Services are intended solely for lawful use.

We reserve the right to refuse service, suspend accounts, cancel orders, or terminate access to our Services at our sole discretion for any reason permitted by applicable law.

THE CONSCIOUS BUYER PHILOSOPHY

At It'sReloved, we believe luxury purchases should never be rushed.

We encourage thoughtful, informed purchasing by providing detailed photographs, comprehensive descriptions, honest condition assessments, and authentication information whenever available.

Our commitment to transparency means we disclose material wear, imperfections, repairs, or other notable characteristics to the best of our knowledge.

However, because our inventory consists primarily of pre-owned luxury goods, reasonable signs of previous ownership should be expected.

Before placing an order, customers are responsible for carefully reviewing:

all photographs;
product descriptions;
measurements;
condition notes;
included accessories; and
any additional information provided within the listing.

By completing a purchase, you acknowledge that you have reviewed the listing in its entirety and have made an informed purchasing decision.

PRIVACY

By accessing or using the Service, You acknowledge and accept Our Privacy Policy (available at https://itsreloved.com/policies/privacy-policy which discloses how We collect, use, and share information about You.

CONTENT LICENSE; OWNERSHIP

Content

The Service contains a variety of: (a) materials and other items relating to Us and Our products and Services, and similar items from Our licensors and other third parties, including digital content, products, Services, and materials that may be developed or otherwise made available from time to time for You to view, purchase, or download, and the compilation, assembly, and arrangement of the materials of the Service and any and all copyrightable material; (b) trademarks, logos, trade names, trade dress, service marks, and trade identities of various parties, including Us (collectively, “Marks”); and (c) other forms of intellectual property (all of the foregoing, collectively, “Content”).

Limited License

Content is licensed, not sold, to You by Us. Subject to Your strict compliance with these Terms and any Additional Terms, We hereby grant to You a limited, non-exclusive, revocable, non-assignable, non-sublicensable, personal, non-transferable license to view and display the Content on supported devices for Your personal use or internal business purposes solely through the Service (the “Limited License”). The Limited License will remain in effect until and unless We or You terminate the license.

Ownership

All right, title, and interest in and to the Service is Our property or Our licensors or certain third parties’ property, all of which is protected by U.S. and international intellectual property laws. Except as explicitly stated in these Terms, We, Our licensors and such other third parties reserve all rights in and to the Service.

YOUR ACCOUNT

Account Security

In order to access the Service, You may need to sign-up or otherwise create an account with the Service (an “Account”), for yourself or on behalf of a company, organization, entity, or brand (a “Company”) or use Your or Your Company’s credentials (e.g., username and password) if provided from a third-party social media or other platform (e.g., Google, Facebook, etc.). You represent, warrant and covenant that all information You provide in connection with creating, accessing and using Your Account is accurate, current and complete. You will promptly update such information if it changes at any point. If You provide any information that is or becomes (or if We have reasonable grounds to suspect that such information is) false, inaccurate, outdated or incomplete, or violates these Terms, the Privacy Policy, Additional Terms, or any applicable law, We may suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof).

You are solely responsible for maintaining the confidentiality of Your Account credentials. You accept sole responsibility for all activities that occur under Your Account, username or password – whether or not You authorized the activity – and You will not sell, transfer, or assign Your Account or any Account rights to any third party. You must notify Us immediately of any unauthorized use of Your Account or any other breach of security. We will not be liable for any loss or damage (of any kind and under any legal theory) to You or any third party arising from Your inability or failure for any reason to comply with Your responsibilities in this Section.

Account Authorization

If You register an Account on behalf of a Company, the terms “You” and “Your,” as used throughout these Terms apply to both You and the Company. You represent and warrant that You are authorized to grant all permissions and licenses provided in these Terms (and any Additional Terms) and to bind the Company to these Terms (and any Additional Terms).

USER-SUBMITTED POSTINGS

General

The Service, either on behalf of itself or via third party platforms (i.e., Instagram, Facebook, etc.) may provide You with the ability to create, post, upload, display, publish, transmit, broadcast, share, or otherwise make available content, including messages, text, illustrations, files, images, graphics, photographs, ratings, reviews, questions, products, listings, descriptions and images of goods or services, resources or other information or materials (together, “Postings”). We are under no obligation to screen, edit or monitor any Postings and assume no responsibility or liability relating to any such Postings. However, We may delete or remove Postings, with or without notice, at any time and for any reason.

In connection with any purchase or sale you make on the Site, you grant Us permission to use any feedback, reviews, or quotes you provide in connection with your item(s) (the "Quote") for marketing or promotional purposes. We may display your Quote in product listings or other promotional material, using your first name and last initial, along with your city and state (e.g., "Jane D., Los Angeles, CA"). You agree that we have the right to edit your Quote for clarity and brevity, provided that such edits do not misrepresent the original meaning or context. You may request the removal of your Quote at any time by contacting us.

Restrictions

You acknowledge that You are responsible for any Postings You may submit through the Service, including the legality, reliability, appropriateness, originality and copyright of any such Postings. Each time You submit a Posting, You represent and warrant that You are not submitting any Posting that:

is confidential, proprietary, invasive of privacy or publicity rights, infringing on intellectual property rights, misleading, non-compliant advertising, unlawful, harmful, threatening, false, fraudulent, libelous, defamatory, obscene, vulgar, profane, abusive, harassing, hateful, racially, ethnically or otherwise objectionable, including, but not limited to any content that encourages conduct that would constitute a criminal offense, violates the rights of any party or otherwise gives rise to civil liability or otherwise violates any applicable U.S. or foreign laws;
may contain software viruses or malware, corrupted data or other harmful, disruptive or destructive files or content;
contains or depicts any statements, remarks or claims that do not reflect Your honest views and experiences or is designed to impersonate others or misrepresent Your affiliation with any person or entity;
contains personal information (such as messages that include phone numbers, Social Security numbers, payment card numbers, Account numbers, addresses or employer references), except where We expressly ask You to provide such information or contains private or personal information of a third party without such third party’s consent;
contains messages by any of Our employees (that are not official spokespersons for Us) purporting to speak on behalf of Us or containing confidential information or expressing opinions concerning Us or the Service;
contains multiple messages placed within individual folders by the same User restating the same point; contains chain letters of any kind, any unsolicited promotions, political campaigning, advertising or solicitations or other commercial content;
in Our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Service, or that may expose Us or others to any harm or liability of any type;
contains identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message.

Postings License

You hereby grant Us a perpetual, irrevocable, worldwide, royalty-free, transferable, non-exclusive, unrestricted, unconditional, royalty-free, fully-paid license to use, copy, reproduce, distribute, publicly display, modify, adapt, publish, translate, sell, resell, sublicense (through multiple tiers), create derivative works from, and otherwise use and exploit all or any portion of Your Postings (and derivative works thereof) for any lawful purpose. Except as prohibited by law, You hereby waive, and You agree to waive, any moral rights (including attribution and integrity) that You may have in any Postings, even if it is altered or changed in a manner not agreeable to You. To the extent not waivable, You irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights.

Publicity License

To the extent necessary, when You appear in or contribute Postings, You also grant Us the unrestricted, worldwide, royalty-free, perpetual right and license to use Your name, image, likeness, and voice. This means, among other things, that You will not be entitled to any compensation from Us if Your name, image, likeness, or voice is conveyed on or through the Service.

Non-Confidentiality

When You submit Postings on or through the Service, You understand that Your Postings and any associated information (such as Your username or photos) may be visible to other Users. Consequently, (a) Your Postings will be treated as non-confidential – regardless of whether You mark them “confidential,” “proprietary,” or the like – and will not be returned, and (b) We do not assume any obligation of any kind to You or any third party with respect to Your Postings.

PROHIBITED CONDUCT

You are solely responsible for Your conduct while accessing or using the Service and in addition to the “Restrictions” above, You will not:

sell, rent, lease, distribute, broadcast, publicly perform, publicly display, sublicense, or otherwise assign any rights to the Service or any portion of it to any third party;
remove or modify any proprietary notices or labels on the Service or otherwise make any derivative uses of the Service;
cache, create unauthorized hypertext links to the Service or frame any Content;
use any data mining, robots, or similar data gathering and extraction tools, or bypass or ignore instructions contained in Our robots.txt file or equivalent restrictive technologies that control automated access to portions of the Service;
use Marks as metatags on other pages or sites on the Internet;
use or attempt to use another User’s Account without authorization from that User and Us;
use the Service in any manner that could interfere with, disrupt, negatively affect or inhibit other Users from fully enjoying the Service or that could damage, disable, overburden, or impair the functioning of the Service or Our infrastructure (in Our sole discretion) in any manner;
reverse engineer any aspect of the Service or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of the Service;
attempt to circumvent any content-filtering or access restriction techniques We employ or attempt to access any feature or area of the Service that You are not authorized to access;
copy, download, redistribute, reproduce, “rip”, record, transfer, display to the public, broadcast, or make available to the public or another vendor or third party any part of the Service, or otherwise make any use of the Service not expressly permitted under these Terms, any Additional Terms, or applicable law, or which otherwise infringes the intellectual property rights (such as copyright) in the Service or any part of it;
develop or use any third-party applications that interact with the Service without Our prior written consent, including any scripts designed to scrape or extract data from the Service; or
violate any laws, regulations, governmental orders, or industry standards or guidance in any applicable jurisdiction.

AUTHENTICATION AND BRANDS

We are committed to providing authentic pre-owned luxury goods and take reasonable measures to verify the authenticity of products offered through the Service. Products sold through the Service may undergo an authentication process conducted by Our internal team and/or independent third-party authentication providers selected by Us. Such authentication processes are performed based on available information, including product characteristics, materials, craftsmanship, markings, documentation, and other relevant criteria.

Any authentication opinions, certificates, reports, or determinations provided by third-party authentication providers are issued independently by such providers and do not constitute an endorsement, authorization, partnership, or affiliation with Us by any applicable brand. We do not represent, warrant, or guarantee that any brand has reviewed, verified, approved, or authenticated any product sold through the Service.

Brands identified on or through the Service: (i) are not involved in the authentication, inspection, verification, sale, or fulfillment of products offered through the Service; (ii) do not sponsor, endorse, authorize, or otherwise have any affiliation with Us or the Service; and (iii) disclaim any responsibility or liability for products purchased from or through the Service.

While We make reasonable efforts to identify and prevent the sale of counterfeit goods, authentication is an opinion based on the information and examination methods available at the time of review. To the fullest extent permitted by applicable law, We do not provide any express or implied warranty that an authentication determination will be accepted by a particular brand, third party, or authority.

We reserve the right to investigate any product believed to be counterfeit, fraudulent, stolen, unauthorized, infringing, or otherwise prohibited from sale through the Service. We will cooperate with applicable brands, law enforcement agencies, courts, and other authorized parties in connection with investigations involving such products. Where required by applicable law, court order, subpoena, or lawful directive from law enforcement, We may disclose relevant information, including information relating to sellers or other parties who submitted products for sale through the Service.

DISCLAIMER OF WARRANTIES

YOUR ACCESS TO, AND USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICE IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. WHILE WE ATTEMPT TO MAKE YOUR ACCESS TO AND USE OF THE SERVICE SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

ALL THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATION OR WARRANTY WHATSOEVER. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SERVICE OR OBTAINED FROM A LINKED SITE OR THIRD-PARTY MATERIALS. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.

REFERENCE TO ANY PRODUCTS, SERVICES, PROCESSES OR OTHER INFORMATION BY TRADE NAME, TRADEMARK, MANUFACTURER, SUPPLIER, VENDOR OR OTHERWISE DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, SPONSORSHIP OR RECOMMENDATION THEREOF, OR ANY AFFILIATION THEREWITH, BY US.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IT’SRELOVED AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, AND OTHER PARTIES INVOLVED IN PROVIDING THE SERVICE (COLLECTIVELY, THE “IT’SRELOVED PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF THE IT’SRELOVED PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE IT’SRELOVED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, PRODUCTS PURCHASED THROUGH THE SERVICE, OR ANY RELATED TRANSACTION, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, SHALL BE LIMITED TO THE GREATER OF: (A) ONE THOUSAND UNITED STATES DOLLARS (US $1,000.00); OR (B) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO IT’SRELOVED FOR THE SPECIFIC PRODUCT OR PRODUCTS GIVING RISE TO THE CLAIM.

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW OR TO LIABILITY ARISING FROM (I) FRAUD, INTENTIONAL MISCONDUCT, OR GROSS NEGLIGENCE BY IT’SRELOVED; OR (II) ANY OTHER MATTER FOR WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF THE IT’SRELOVED PARTIES SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

INDEMNITY

To the fullest extent permitted by applicable law, You agree to indemnify, defend (at Our option), and hold harmless It’sReloved, its owners, members, officers, directors, employees, agents, representatives, affiliates, contractors, service providers, licensors, partners, successors, and assigns (collectively, the “It’sReloved Parties”) from and against any and all claims, demands, actions, causes of action, suits, proceedings, investigations, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses of any kind, including reasonable attorneys’ fees and expert fees (collectively, “Claims”), arising out of or relating to:

(a) Your access to or use of the Service, website, products, services, or any third-party materials made available through the Service;

(b) Your actual or alleged breach of these Terms of Service, any additional terms, policies, agreements, or representations made by You;

(c) Any information, content, submissions, communications, reviews, feedback, or other materials provided by You through the Service;

(d) Any transaction, dispute, claim, or interaction between You and It’sReloved or any other user of the Service;

(e) Any fraud, misrepresentation, unauthorized activity, intentional misconduct, gross negligence, violation of applicable laws, or infringement of any rights of another party arising from Your use of the Service or Your conduct in connection with the Service; and/or

(f) Any claim that products, materials, information, or content provided by You violate, infringe upon, or misappropriate the rights of any third party.

The It’sReloved Parties reserve the right, at their own expense and discretion, to assume exclusive control and defense of any Claim subject to indemnification by You. You agree to fully cooperate with the It’sReloved Parties in the defense of any such Claim. You shall not settle, compromise, or otherwise resolve any Claim without the prior written consent of It’sReloved.

For the avoidance of doubt, if You access or use the Service on behalf of a business, company, organization, or other entity, Your indemnification obligations under this Section shall extend to any acts, omissions, conduct, or violations of such entity and its employees, contractors, representatives, agents, or affiliates.

If You are a California resident, You expressly waive any rights You may have under California Civil Code Section 1542, or any similar law of any other applicable jurisdiction, which provides:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known by them, would have materially affected their settlement with the debtor or released party.”

FORCE MAJEURE

It’sReloved shall not be liable for any failure, delay, interruption, or inability to perform any obligation under these Terms of Service, including but not limited to delays in processing, fulfillment, authentication, communication, or shipment of products, to the extent such failure or delay results from circumstances beyond It’sReloved’s reasonable control.

Such events may include, without limitation: (a) severe weather conditions, natural disasters, acts of God, or other elements of nature; (b) acts of war, terrorism, civil unrest, riots, insurrection, or governmental actions; (c) quarantines, epidemics, pandemics, public health emergencies, or related restrictions; (d) embargoes, labor disputes, strikes, supply chain disruptions, transportation interruptions, or carrier delays; and/or (e) any other cause or event beyond It’sReloved’s reasonable control.

If It’sReloved is temporarily unable to fulfill or ship a purchased product due to a Force Majeure event, It’sReloved will provide reasonable notice and may, at its discretion and in accordance with applicable policies, provide options including delayed fulfillment, cancellation, or refund of applicable charges.

DISPUTE RESOLUTION; MANDATORY BINDING ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES CERTAIN DISPUTES BETWEEN YOU AND IT’SRELOVED TO BE RESOLVED THROUGH BINDING ARBITRATION RATHER THAN IN COURT. IT ALSO LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF.

Scope of Disputes

Except for matters specifically excluded from arbitration as described below, any dispute, claim, or controversy between You and It’sReloved arising out of or relating to these Terms of Service, the Service, products purchased through the Service, authentication services, transactions, or Your relationship with It’sReloved, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (collectively, “Disputes”), shall be resolved through the procedures described in this Section.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND IT’SRELOVED AGREE TO WAIVE ANY RIGHT TO A TRIAL BY JURY AND AGREE THAT ANY DISPUTE SUBJECT TO THIS SECTION SHALL BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN A COURT BEFORE A JUDGE OR JURY.

Informal Resolution Requirement

Before initiating arbitration, You agree to first attempt to resolve any Dispute informally and in good faith with It’sReloved.

You may provide notice of a Dispute by contacting It’sReloved at:

Email: contact@itsreloved.com
Mailing Address: 144 Copeley Cir. Winchester, VA 22602

Your notice must include: (i) Your name and contact information; (ii) a detailed description of the nature of the Dispute; (iii) the specific products, transactions, or circumstances giving rise to the Dispute; and (iv) the relief requested.

The parties will have sixty (60) days from the date It’sReloved receives the notice to attempt to resolve the Dispute informally, unless the parties mutually agree in writing to extend this period. If the Dispute cannot be resolved within this timeframe, either party may proceed with binding arbitration as described below.

Binding Arbitration

Except for claims properly brought in small claims court on an individual basis, any Dispute that remains unresolved after the informal resolution process shall be resolved exclusively through confidential, individual, and binding arbitration.

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable rules, including the AAA Consumer Arbitration Rules for individual consumer disputes or the AAA Commercial Arbitration Rules where applicable.

The arbitration shall be conducted by a single neutral arbitrator selected in accordance with AAA rules. The arbitration shall take place in the Commonwealth of Virginia, unless the parties mutually agree otherwise or the arbitrator determines that a remote proceeding is appropriate.

The arbitration may be conducted through written submissions, telephone conference, video conference, or in-person hearing, as determined by the arbitrator and consistent with applicable AAA rules. Any in-person arbitration hearing shall take place at a location reasonably convenient to both parties.

The arbitrator’s decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have authority to award any relief available under applicable law on an individual basis, including temporary, preliminary, or permanent injunctive relief where appropriate.

Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND IT’SRELOVED AGREE THAT ANY DISPUTE SHALL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.

You and It’sReloved waive any right to participate in any proceeding as a plaintiff, claimant, or member of a class or collective action involving claims covered by this arbitration provision.

Small Claims Court Option

If You are an individual consumer, You may choose to pursue a qualifying Dispute in small claims court rather than through arbitration, provided that the claim meets the requirements and limitations of the applicable small claims court.

Any small claims action must be brought on an individual basis and must be filed in a court located within the Commonwealth of Virginia having proper jurisdiction over the matter.

LITIGATION AND CLASS ACTION WAIVER

BY AGREEING TO THESE TERMS OF SERVICE, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE SUBJECT TO ARBITRATION UNDER THESE TERMS WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND THAT YOU ARE WAIVING ANY RIGHT TO A TRIAL BY JURY FOR SUCH DISPUTES.

ANY ARBITRATION PROCEEDING BETWEEN YOU AND IT’SRELOVED SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS, CLASS ACTIONS, COLLECTIVE ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND ANY OTHER PROCEEDING IN WHICH A PARTY ACTS IN A REPRESENTATIVE CAPACITY ARE NOT PERMITTED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

YOU AGREE THAT YOU WILL NOT PARTICIPATE AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN ANY OTHER REPRESENTATIVE CAPACITY IN ANY CLAIM SUBJECT TO ARBITRATION AGAINST IT’SRELOVED. CONSOLIDATION OF INDIVIDUAL ARBITRATION PROCEEDINGS OR CLAIMS SHALL NOT BE PERMITTED WITHOUT THE EXPRESS WRITTEN CONSENT OF ALL PARTIES.

Any dispute concerning the enforceability, validity, scope, applicability, or interpretation of this Class Action Waiver shall be determined exclusively by the arbitrator appointed pursuant to the applicable rules of the American Arbitration Association (“AAA”), and not by a court, except as otherwise required by applicable law.

Injunctive Relief

Notwithstanding any other provision of these Terms of Service, either You or It’sReloved may seek temporary, preliminary, or permanent injunctive or equitable relief from a court of competent jurisdiction when necessary to protect intellectual property rights, confidential information, proprietary materials, prevent unauthorized use of the Service, or address other circumstances where monetary damages may be inadequate.

Seeking such relief shall not be deemed inconsistent with, or a waiver of, any obligation to arbitrate under these Terms of Service. Except where otherwise permitted by applicable law, all other disputes subject to arbitration shall remain subject to the arbitration provisions set forth herein.

Severability

If any provision of this Section is determined to be invalid, unenforceable, or unlawful by an arbitrator or a court of competent jurisdiction, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions of this Section shall continue in full force and effect.

If the limitation on class, collective, or representative actions contained herein is determined to be unenforceable, then any such class, collective, or representative claim shall proceed only in a court of competent jurisdiction and shall not be subject to arbitration, unless otherwise required by applicable law.

GOVERNING LAW AND VENUE

These Terms of Service (and any additional terms, policies, or agreements incorporated herein) and Your access to and use of the Service shall be governed by, interpreted, and enforced exclusively in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

Any dispute between You and It’sReloved that is not subject to arbitration or that cannot be resolved through a small claims court proceeding shall be brought exclusively in the state or federal courts located in the Commonwealth of Virginia, and You and It’sReloved expressly consent to the jurisdiction and venue of such courts.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms of Service, the Service, or any purchase, listing, marketing, offer, or sale of products through the Service.

ELECTRONIC COMMUNICATIONS

Express Consent

By creating an account with It’sReloved, providing Your email address and/or mobile telephone number, subscribing to communications, placing an order, or otherwise communicating with It’sReloved electronically through the Service or other electronic means, YOU EXPRESSLY CONSENT TO RECEIVE COMMUNICATIONS FROM IT’SRELOVED ELECTRONICALLY, INCLUDING BY EMAIL, TEXT MESSAGE, TELEPHONE CALL, PUSH NOTIFICATION, OR OTHER ELECTRONIC METHODS, AS APPLICABLE.

Such communications may include, without limitation, account-related notices, order confirmations, payment authorizations, transaction updates, shipping notifications, authentication-related communications, customer service communications, security alerts, promotional messages, marketing communications, and other information relating to Your relationship with It’sReloved and the products or services offered through the Service.

You represent and warrant that You are the authorized account holder or authorized user of any email address or mobile telephone number provided to It’sReloved. If You change or deactivate any contact information associated with Your account, You agree to promptly update such information through the Service or notify It’sReloved.

You acknowledge and agree that electronic communications provided by It’sReloved satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

Messages You May Receive From Us and Opting Out

It’sReloved and its service providers may use automated or manual methods to send communications to You, including text messages, emails, calls, and push notifications, where permitted by applicable law.

Communications may include information regarding Your account, purchases, orders, payment status, shipping updates, authentication updates, customer service inquiries, product availability, promotional offers, and other information relating to It’sReloved’s goods and services (“Communications”).

You may opt out of receiving marketing communications at any time. Consent to receive marketing communications is not a condition of purchasing any product or service from It’sReloved.

To opt out of marketing text messages, You may reply “STOP” to any applicable marketing text message. You may opt out of promotional emails by following the unsubscribe instructions contained in the applicable email. You may also manage certain communication preferences through Your account settings or by contacting It’sReloved at:

Email: contact@itsreloved.com

You may disable push notifications through Your device settings. Please note that opting out of certain communications may affect Your ability to receive important transactional or account-related messages, including order confirmations, security notices, and other necessary communications.

Message and data rates may apply depending on Your mobile carrier and service plan. It’sReloved does not charge a separate fee for sending text messages or electronic communications; however, Your carrier’s standard rates, fees, and charges may apply.

PAYMENT AND BILLING

It’sReloved may make available through the Service the ability for You to purchase pre-owned luxury goods and other products offered through the Service (each, a “Transaction”). To complete a Transaction, You may be required to provide certain information, including, but not limited to, Your name, billing address, shipping address, payment card information, expiration date, security code, or other payment information accepted by It’sReloved from time to time.

By submitting payment information, You represent and warrant that You are authorized to use the designated payment method and authorize It’sReloved and its third-party payment processors to charge the applicable payment method for the total amount of the Transaction, including applicable taxes, shipping fees, processing fees, and any other charges disclosed at checkout.

Payment processing services may be provided by third-party payment processors, including payment providers integrated with the Service. By completing a Transaction or continuing to use the Service, You agree to be bound by the applicable terms, conditions, and privacy policies of such third-party payment processors. It’sReloved does not control and is not responsible for the acts, omissions, policies, or practices of third-party payment processors.

As a condition of enabling payment processing services, You authorize It’sReloved to collect, process, and share information necessary to facilitate Transactions, verify payment information, prevent fraud, comply with legal obligations, and provide the Service.

If a Transaction exceeds the available credit, balance, or funds associated with Your payment method, You may be subject to overdraft, insufficient funds, or other fees imposed by Your financial institution or payment provider. It’sReloved is not responsible for such fees and cannot assist in recovering such charges.

Verification of payment information, identity, or other account details may be required before an order is accepted, processed, or fulfilled. If Your payment method cannot be verified, is declined, is invalid, or is otherwise unacceptable, It’sReloved reserves the right to suspend, cancel, or refuse fulfillment of the applicable Transaction.

You may update payment information associated with Your account, where applicable, through the Service or by contacting It’sReloved. By completing a Transaction, You represent and warrant that the products purchased through the Service will be used only for lawful purposes and in compliance with all applicable laws and regulations.

THIRD-PARTY MATERIALS AND LINKED SITES

The Service may contain, display, link to, or otherwise make available certain third-party content, information, applications, plugins, payment services, authentication services, shipping services, products, resources, materials, or links to third-party websites or applications (collectively, “Third-Party Materials”).

Third-Party Materials are provided solely for Your convenience and do not constitute an endorsement, sponsorship, partnership, authorization, or affiliation by It’sReloved unless expressly stated otherwise. Your use of any Third-Party Materials is subject to the applicable terms, conditions, privacy policies, and practices of the applicable third-party provider.

It’sReloved does not control, warrant, or assume responsibility for any Third-Party Materials, including their availability, accuracy, security, functionality, or content. You acknowledge and agree that any activities, purchases, communications, or transactions conducted through Third-Party Materials are solely between You and the applicable third party.

You agree that You will not use any Third-Party Materials in any manner that violates applicable law or infringes, misappropriates, or otherwise violates the rights of It’sReloved or any third party.

CHANGES TO THESE TERMS

It’sReloved reserves the right, in its sole discretion, to modify, update, or revise these Terms of Service at any time. Any modifications will become effective upon posting the updated Terms on the Service, unless otherwise required by applicable law.

Where appropriate, It’sReloved may provide additional notice of material changes through the email address associated with Your account or through other available communication methods.

By continuing to access or use the Service after revised Terms become effective, You acknowledge and agree to be bound by the updated Terms of Service. It is Your responsibility to review these Terms periodically for any changes.

If It’sReloved makes changes to its Privacy Policy, such changes will be governed by the procedures described in the applicable Privacy Policy.

If You have questions, comments, or concerns regarding these Terms of Service or the Service, You may contact It’sReloved at:

Email: contact@itsreloved.com

Mailing Address: 144 Copeley Cir. Winchester, VA 22602

COPYRIGHT NOTICES

It’sReloved respects the intellectual property rights of others and expects all users of the Service to do the same. You may not use the Service to upload, submit, transmit, display, reproduce, distribute, or otherwise make available any Content, images, text, materials, or other information that infringes upon the intellectual property rights of any third party.

It’sReloved may, in appropriate circumstances and in its sole discretion, restrict, suspend, or terminate the accounts of users who infringe, or are believed to be infringing, the intellectual property rights of others.

If You believe that any content, posting, image, material, or other information available through the Service infringes a copyright that You own or control, You may submit a written notice of alleged copyright infringement (“Copyright Notice”) to It’sReloved’s designated copyright agent (“Designated Agent”). Your Copyright Notice must include the following information:

A subject line or statement identifying the communication as a “Copyright Notice”;
An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
A description of the copyrighted work that You claim has been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
A description of where the allegedly infringing material is located on the Service, including sufficient information to allow It’sReloved to identify and locate the material (including, where applicable, the URL where the material appears);
Your full legal name, mailing address, telephone number, and email address;
A statement that You have a good faith belief that the disputed use is not authorized by the copyright owner, its authorized representative, or applicable law; and
A statement, made under penalty of perjury, that the information contained in Your Copyright Notice is accurate and that You are the copyright owner or authorized to act on behalf of the copyright owner.

It’sReloved
Attn: Copyright Agent
144 Copeley Cir. Winchester, VA 22602

Email: contact@itsreloved.com

Please note that any person who knowingly materially misrepresents that content or activity available through the Service is infringing may be liable for damages, costs, and expenses, including attorneys’ fees, incurred by It’sReloved or other affected parties.

Upon receipt of a valid Copyright Notice, It’sReloved may, in its sole discretion, remove or restrict access to the allegedly infringing content, disable access to the applicable account, or take any other action it deems appropriate. It’sReloved is not required to provide advance notice before taking such action.

If a user believes that content removed or disabled as a result of a Copyright Notice was removed due to mistake or misidentification, that user may submit a copyright counter-notification as described below.

COPYRIGHT COUNTER-NOTIFICATIONS

If Your content or posting has been removed from the Service or access to such content has been disabled due to a Copyright Notice, and You believe such removal or restriction was the result of mistake or misidentification, You may submit a written “Copyright Counter-Notification” to It’sReloved’s Designated Agent.

Your Copyright Counter-Notification must include:

A subject line or statement identifying the communication as a “Copyright Counter-Notification”;
A description of the content that was removed or disabled and the location where the content appeared before removal or disabling, including the applicable URL or identifying information;
A statement, made under penalty of perjury, that You have a good faith belief that the content was removed or disabled as a result of mistake or misidentification;
Your full legal name, mailing address, telephone number, email address, and account username, if applicable;
A statement that You consent to the jurisdiction of the appropriate United States federal court located in the Commonwealth of Virginia and that You will accept service of process from the person who submitted the original Copyright Notice or their authorized representative; and
Your electronic or physical signature.

Upon receipt of a valid Copyright Counter-Notification, It’sReloved may provide the counter-notification to the party who submitted the original Copyright Notice and may restore the removed content or reinstate access where appropriate and permitted by applicable law.

Please note that any person who knowingly materially misrepresents that content was removed or disabled due to mistake or misidentification may be liable for damages, costs, and expenses, including attorneys’ fees, incurred by It’sReloved or other affected parties.

MODIFICATION OR TERMINATION OF SERVICE

It’sReloved reserves the right, in its sole discretion and without prior notice, to modify, suspend, restrict, discontinue, or terminate the Service, or any portion thereof, including any features, functionality, content, products, listings, or availability of the Service, at any time and for any reason.

It’sReloved may also restrict, suspend, or terminate Your access to the Service or Your account if We determine, in Our sole discretion, that You have violated these Terms of Service, engaged in fraudulent, abusive, harmful, unlawful, or disruptive behavior, attempted to circumvent Service policies, engaged in payment disputes or chargeback abuse, provided inaccurate information, or otherwise acted in a manner that may harm It’sReloved, its users, vendors, partners, or the integrity of the Service.

Without limiting the foregoing, It’sReloved reserves the right to refuse or cancel Transactions, limit purchases, restrict account activity, or take other appropriate action where We reasonably believe such action is necessary to prevent fraud, protect the Service, comply with applicable laws, or protect the interests of It’sReloved and its customers.

It’sReloved shall not be liable to You or any third party for any modification, suspension, restriction, or termination of the Service or Your access to the Service. You acknowledge that We shall not be responsible for any loss, damages, or inconvenience resulting from Your inability to access or use the Service.

RETURN POLICY – ALL SALES FINAL

Due to the unique, limited, and one-of-a-kind nature of It’sReloved’s pre-owned luxury inventory, all purchases are considered final upon completion of checkout.

ALL SALES ARE FINAL. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OF SERVICE OR AS REQUIRED BY APPLICABLE LAW, IT’SRELOVED DOES NOT ACCEPT RETURNS, EXCHANGES, REFUNDS, OR CREDITS FOR PRODUCTS PURCHASED THROUGH THE SERVICE.

Customers are responsible for carefully reviewing all product descriptions, photographs, condition disclosures, measurements, authentication information, and other available product details prior to completing a purchase. Customers are encouraged to contact It’sReloved with any questions regarding an item before purchase.

In limited circumstances and solely at It’sReloved’s discretion, We may evaluate requests for exceptions on a case-by-case basis. Any exception granted by It’sReloved does not modify this general Return Policy, create an obligation to provide future exceptions, or establish any precedent for future transactions.

NOTICES

All notices, requests, and other communications required or permitted under these Terms of Service must be provided in writing.

If You have questions, comments, concerns regarding these Terms of Service, the Service, or wish to contact It’sReloved, You may contact Us at:

It’sReloved
Attn: Legal Department
144 Copeley Cir. Winchester, VA 22602

Email: contact@itsreloved.com

It’sReloved may provide notices to You through the email address, mailing address, telephone number, or other contact information associated with Your account or provided during Your use of the Service. You are responsible for maintaining accurate and current contact information.

You agree that all notices, disclosures, agreements, authorizations, and other communications provided electronically by It’sReloved satisfy any legal requirement that such communications be in writing.

MISCELLANEOUS

If any provision of these Terms of Service is determined by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or unenforceable, such provision shall be modified or limited only to the extent necessary, and the remaining provisions shall continue in full force and effect.

From time to time, It’sReloved may offer promotions, discounts, incentives, or special offers. Such offers may be subject to additional terms and conditions and may not apply to all users, products, or transactions.

Section headings are provided for convenience only and shall not limit or affect the interpretation or scope of these Terms of Service.

Any failure by You or It’sReloved to enforce any provision of these Terms of Service shall not constitute a waiver of that provision or any other provision.

Except as expressly stated in these Terms of Service, there are no third-party beneficiaries to these Terms of Service.

These Terms of Service, together with It’sReloved’s Privacy Policy and any additional terms, policies, or agreements incorporated herein, constitute the entire agreement between You and It’sReloved regarding Your use of the Service and supersede any prior or contemporaneous agreements, communications, or understandings relating to the Service.

Nothing in these Terms of Service creates or shall be construed to create any partnership, joint venture, employment, agency, fiduciary, or franchise relationship between You and It’sReloved.

You are responsible for obtaining access to the Service, including any equipment, internet access, mobile services, or third-party fees required to access and use the Service.

You may not assign, transfer, or delegate Your rights or obligations under these Terms of Service without the prior written consent of It’sReloved. Any attempted assignment in violation of this provision shall be void. It’sReloved may assign or transfer these Terms of Service, in whole or in part, without restriction.

Any provisions of these Terms of Service that by their nature are intended to survive termination or expiration shall remain in effect, including provisions relating to payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

SALES TAX

Purchases made through the Service may be subject to applicable sales tax, use tax, excise tax, or other governmental charges depending on the jurisdiction of the purchaser and applicable law.

It’sReloved will collect and remit sales tax where required by applicable law. The amount of tax displayed at checkout may be an estimate and may be adjusted based on applicable tax requirements at the time the Transaction is finalized.

If You believe You qualify for a tax exemption, You are responsible for providing valid exemption documentation prior to completing a purchase or as otherwise required by applicable law. It’sReloved reserves the right to verify exemption documentation before applying any exemption.

PACKING AND SHIPPING

Shipping costs, fees, and applicable delivery charges will be disclosed at checkout or otherwise communicated prior to completion of Your purchase.

It’sReloved will use commercially reasonable efforts to package and ship purchased products securely using appropriate carriers and shipping methods selected by It’sReloved. For high-value luxury items, It’sReloved may utilize shipping services that include tracking, insurance, signature confirmation, or other protective measures at Our discretion.

Once a product has been delivered to the shipping carrier, You acknowledge that shipping timelines may be affected by circumstances outside of It’sReloved’s control, including carrier delays, weather conditions, customs delays, or other transportation disruptions.

It’sReloved is not responsible for delays, losses, damages, theft, or failures caused by third-party shipping carriers, except to the extent caused by It’sReloved’s failure to comply with applicable obligations.

You are responsible for providing accurate and complete shipping information. It’sReloved is not responsible for delivery failures, delays, or additional charges resulting from inaccurate or incomplete shipping information provided by You.